We work with several transport companies (Nacex, UPS, Correos...), depending on the destination of the order (your delivery address) one or the other is available, for some destinations several of them at the same time.
The shipping costs are calculated based on the weight of the merchandise and its destination, to know exactly how much they amount to, you must log in to your account, have a delivery address entered and add items to the shopping cart, in that moment it will show you the exact price of the shipping costs and the transport company responsible for the delivery of your order, in most cases also an estimated delivery date.
When we ship your order, you will receive by email a link to track the status of the order, if the transport company offers that service.
We offer free shipping for orders over 150 euros (in items) within the Iberian Peninsula.
To find out if we ship to your country, visit the FAQ, where there is an updated list of the countries to which we ship.
Edabea ensures that all products ordered through www.edabea.com authentic. When purchasing products through this website, you assume all responsibility and exempts Edabea and any affiliate of any responsibility.
Edabea not guarantee that the products ordered by you are not seized. If this is the case Edabea not refund any money. If the ordered goods is illegal in your country because no reship regulations oblige confiscate it again. So always check the legal status of the products before buying, or accept the risk of confiscation.
The customer confirms to be familiar with import regulations and customs of the importing country. Edabea no liability in connection with import regulations and custom. Please check your local import laws before ordering and instruct Edabea if necessary. We can not assume responsibility for plants, seeds and other lost or confiscated by customs products. All products offered are of herbarium, collection, legitimate research, plant breeding and / or ornamental purposes only.
Edabea not encourage anyone to break the law in your country. Edabea not be held responsible for the actions of people who buy our products. We ship our products with condition that will not be used by others in conflict with the law applicable in your country. Unfortunately, regulation and implementation regarding our products often differ from country to country. For this reason we advise urgently investigate about the regulations to which they are subjected. It is your responsibility to check with their local laws.
When ordering in Edabea you tell us that know the law, both locally and internationally, as to the situation of the products you purchase and Edabea exempt from any liability.
Satisfaction or refund
If the customer is not satisfied with your product, the deadline to request a refund set forth in 7 calendar days from receipt of order. In this case the shipping and collection borne by the customer.
Before making such refund the customer must contact our sales department within the period indicated by email@example.com where we will indicate how to proceed with the return. Any returns that have not been previously accepted will be taken.
To support the return of the product and its packaging must be in perfect condition and keep all accessories and documentation of origin. The items to be returned must be properly packaged for return.
Edabea.com not return the amount or perform any forwarding of goods until it has verified the receipt and status of the product, packaging and accessories item being return or exchange.
The price return is originally contained in the order and proceed to refund the amount according to the method of payment by the customer.
Defective Product of origin
Once edabea.com receives the defective product will send another. In this case the change will always be for the same item or reference. Only you will be billed for the first shipment, taking over edabea.com of postage for the return and redelivery. If you wish to make an exchange for another item, the cost of return and new shipment will not be borne by edabea.com.